Return Policy

Return Policy

Thank you for shopping with us! We hope you're thrilled with your purchase, but if for any reason you're not completely satisfied, we’re here to help. Please read our return policy below to ensure a smooth process.

Return & Exchange Eligibility

We gladly accept returns and exchanges under the following conditions:

  • Timeframe: Returns and exchanges must be requested within 30 days of receiving your order.
  • Condition: The item must be in its original condition—unused, unwashed, and with all original tags attached.
  • Proof of Purchase: A receipt or order number is required for returns and exchanges.

How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at baileyscustomproducts@gmail.com to start the return process.
  2. Return Authorization: Once we’ve received your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or we made an error in the order. We recommend using a trackable shipping service to ensure we receive your return.

Refunds & Processing Time

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • If approved, we will process your refund to your original payment method within 7–10 business days.
  • Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size, color, or product, we will process the exchange once we’ve received the original item. You will be responsible for any price differences, and additional shipping fees may apply.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at baileyscustomproducts@gmail.com. We will work to resolve the issue and either refund, replace, or exchange the damaged item at no additional cost to you.

International Returns

For international orders, customers are responsible for any return shipping costs, customs duties, and taxes. Please note that return policies may vary depending on your location.

Contact Us

If you have any questions about returns or need assistance, don’t hesitate to get in touch with us:

Email: baileyscustomproducts@gmail.com
Business Hours: 7:00am - 5:00pm